Shipping Policy

At Flare Shack we want every order to arrive safely and on time. This page explains everything you need to know about how we ship your order.

Where We Ship

We ship to UK addresses only. We do not currently ship to Europe or internationally.

Delivery Timeframe

Order cut-off time: 5pm, Monday to Sunday
Processing time: 1 working day
Delivery time: 4-5 working days
Total estimated time from order to delivery: 5-6 working days

Delivery Cost

We offer free shipping on every order with no minimum spend required.

Courier Services

We ship using Royal Mail, DHL, and other trusted UK logistics partners depending on your location and order size.

Order Tracking

Once your order has been dispatched you will receive a confirmation email with your tracking number. You can use this to follow your delivery progress at any time.

Not at Home?

If you are unavailable at the time of delivery your courier may attempt redelivery or leave your parcel at a local pick-up point. You will receive instructions directly from the courier.

Address Changes

If you need to change your delivery address please email us at support@flareshack.com within 24 hours of placing your order. Once your order has been dispatched we are unable to make any changes.

Missing or Delayed Orders

If your order has not arrived within the estimated timeframe please check your tracking link first. If the issue is unresolved please contact us and we will investigate with our courier partners and arrange a replacement or full refund where necessary.

Refused Deliveries

If a delivery is refused without a valid reason, return shipping costs may be deducted from your refund.

Contact Us

If you have any questions about your delivery please get in touch.

Email: support@flareshack.com

Contact form: Get in touch here

Customer Service Hours:
Monday to Saturday: 9am-5pm (London Time)
Sunday: 11am-3pm (London Time)
Average response time: We aim to respond within 24 hours.