Terms of Service
These Terms of Service govern your use of the Flare Shack website at flareshack.com and any purchases you make with us. Please read them carefully before using our site or placing an order. By using our site you agree to these terms.
Who We Are
Flare Shack is a UK-based online children's fashion retailer. When we say "we", "us" or "our" we mean Flare Shack. When we say "you" we mean the person accessing or using our site.
Eligibility
To place an order with us you must be at least 18 years old. By completing a purchase you confirm that you meet this requirement. If you are under 18 you may only use this site under the supervision of a parent or legal guardian.
Using Our Site
We grant you permission to use our site for personal, non-commercial purposes only. You agree not to:
- Use the site for any unlawful purpose
- Copy, modify, or distribute any part of the site or its content
- Attempt to gain unauthorised access to any part of the site
- Interfere with the performance or security of the site
- Use automated tools to scrape or extract content from the site
Your Account
If you create an account with us you are responsible for keeping your login details confidential. Please notify us immediately at support@flareshack.com if you suspect any unauthorised use of your account. You are responsible for all activity that takes place under your account.
Orders and Pricing
All prices on our site are displayed in GBP and include VAT where applicable. We reserve the right to cancel or refuse any order at our discretion - for example in cases of pricing errors or suspected fraudulent activity. If we cancel your order after payment has been taken we will issue a full refund promptly.
Delivery
We deliver to UK addresses only. Estimated delivery times are provided at checkout and in our Shipping Policy. While we do our best to meet these estimates, delivery times are not guaranteed. We are not liable for delays outside our reasonable control.
Returns and Refunds
We accept returns within 30 days of delivery in line with our Returns and Refund Policy. Items must be unworn, unwashed, and in their original condition. Please review our full returns policy for complete details.
Consumer Rights
Nothing in these Terms affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Intellectual Property
All content on this site including text, images, logos, and design is owned by or licensed to Flare Shack. You may not reproduce, distribute, or use any content from this site without our prior written permission.
Third-Party Links
Our site may contain links to third-party websites. These are provided for your convenience only. We have no control over their content and accept no responsibility for them. Visiting third-party sites is entirely at your own risk.
Limitation of Liability
To the fullest extent permitted by UK law, Flare Shack is not liable for any indirect or consequential losses arising from your use of our site or products. This does not affect your statutory consumer rights.
Privacy
Your use of our site is also governed by our Privacy Policy, which explains how we collect and use your personal data in line with UK GDPR.
Cookies
We use cookies to improve your experience on our site. You can manage your cookie preferences via the banner shown on your first visit or through your browser settings. For more information see our Privacy Policy.
Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page. Continued use of our site after changes are posted means you accept the updated terms.
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from your use of our site or purchases will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions about these Terms please get in touch.
Email: support@flareshack.com
Contact form: Get in touch here
Customer Service Hours:
Monday to Saturday: 9am-5pm (London Time)
Sunday: 11am-3pm (London Time)
Average response time: We aim to respond within 24 hours.