Frequently Asked Questions

Quick answers to the most common questions about shopping at Flare Shack. Can't find what you're looking for? Just get in touch - we're happy to help.

Orders and Shipping

How long does delivery take?

We process orders within 1 working day. After that, delivery to UK addresses takes 4-5 working days. So from the moment you order, you can expect your parcel within 5-6 working days in total.

Once your order is dispatched you'll receive a confirmation email with your tracking number.

How much does delivery cost?

Delivery is completely free on every order. No minimum spend, no hidden fees.

Do you ship outside the UK?

We currently ship to UK addresses only.

How do I track my order?

Once your order has been dispatched we'll email you a tracking number. You can use it to follow your delivery on our Track Your Order page.

Returns and Refunds

What is your returns policy?

You can return most items within 30 days of delivery as long as they are unworn, unwashed, and in their original condition. For full details see our Returns and Refund Policy.

How long does a refund take?

Once we receive and inspect your return, refunds are processed within 7 working days to your original payment method. Your bank may take a little extra time to show the payment.

Payments

What payment methods do you accept?

We accept all major credit and debit cards and PayPal. All payments are processed securely.

Why was my payment declined?

This can happen for a few reasons - insufficient funds, incorrect card details, or a restriction applied by your bank. Try a different payment method or contact your bank directly if the issue continues.

Delivery Issues

My order hasn't arrived - what should I do?

First check your tracking link for the latest update. If your order is outside the estimated delivery window and tracking isn't showing a resolution, contact us and we'll investigate with our courier and arrange a replacement or refund if needed.

What if I'm not home when my order arrives?

Your courier may attempt redelivery or leave your parcel at a local pick-up point. You'll receive instructions directly from the courier.

Still Have Questions?

Our team is here every day of the week. Get in touch and we'll get back to you as soon as possible.

Email: support@flareshack.com

Contact form: Get in touch here

Customer Service Hours:
Monday to Saturday: 9am-5pm (London Time)
Sunday: 11am-3pm (London Time)
Average response time: We aim to respond within 24 hours.