Payment Policy

At Flare Shack all payments are handled securely. This page explains how we process payments, what methods we accept, and what to do if something goes wrong.

Payment Security

All transactions are processed through secure, trusted third-party payment providers using SSL encryption and PCI-DSS compliant systems. Your card details are never stored on our servers.

Accepted Payment Methods

• All major credit and debit cards
• PayPal

Currency

All payments are processed in British Pounds (GBP). As we sell to UK customers only, no currency conversion should be required.

Order Confirmation

Once your payment is successful you will receive an order confirmation email with your purchase details. If it doesn't arrive within a few minutes please check your spam or junk folder. If you still can't find it get in touch and we'll resend it.

Payment Issues

If your payment is declined this can usually be due to:

• Insufficient funds
• Incorrect card or account details
• A restriction applied by your bank

Please double-check your details and try again. If the issue continues try a different payment method or contact your bank directly.

Contact Us

If you have any questions about a payment or transaction please get in touch.

Email: support@flareshack.com

Contact form: Get in touch here

Customer Service Hours:
Monday to Saturday: 9am-5pm (London Time)
Sunday: 11am-3pm (London Time)
Average response time: We aim to respond within 24 hours.